SME - Identity Management

About the role

The Subject Matter Expert (Support & Ops) plays a critical role in ensuring the timely resolution of escalations and incidents within the Identity Management domain, specifically utilizing CyberArk PAM solutions. This position is pivotal in maintaining service quality standards and enhancing customer satisfaction through effective communication, analysis, and documentation practices.

What you'll do

• Ensure Timely Resolution Of Escalated Tickets While Adhering To Quality Compliance Standards Using Cyberark Pam Tools (Vault, Pvwa
• Mentor Team Members In Best Practices For Identity Management And Cyberark Pam, Prepare Standard Operating Procedures, Maintain Comprehensive Documentation
• Validate Change Order Implementation Plans And Ensure Human Error Compliance Through Rigorous Assessment
• Foster Positive Customer Relationships By Actively Participating In Meetings To Address Concerns
• Conduct And Validate Root Cause Analysis And Trend Analysis Using Cyberark Pam Data To Create Reports That Inform Key Business Stakeholders About Performance Metrics And…

What you need

• IAM
• Compliance
• SOP writing
• Root cause analysis
• Any graduate

Good to have

• ITIL