SME - Infrastructure as Code (IaC), Windows Powershell

About the role

The Subject Matter Expert (Support & Ops) plays a pivotal role in ensuring timely resolution of escalated incidents while adhering to service level agreements (SLA) and quality standards. This position is essential for enhancing operational efficiency and customer satisfaction through proactive analysis, mentorship, and effective communication with business stakeholders.

What you'll do

• Resolve Escalated Incidents Efficiently By Leveraging Infrastructure As Code (Iac) Practices Combined With Powershell Scripting
• Mentor Team Members In Infrastructure As Code Principles And Powershell Usage
• Validate Change Order Implementation Plans By Applying Powershell For Automation And Python For Data Analysis
• Facilitate Customer Satisfaction By Actively Engaging In Meetings With Clients To Address Issues And Provide Effective Solutions
• Conduct Root Cause Analysis And Trend Analysis Utilizing Python And Powershell To Validate Reports

What you need

• Terraform
• PowerShell
• Windows
• CI/CD
• Python
• Jenkins
• Any graduate

Good to have

• AWS
• ITIL
• SOP writing
• Root cause analysis