SME - IT security

About the role

The Subject Matter Expert in Support & Operations is pivotal in ensuring the timely resolution of escalated incidents through expert analysis of vulnerabilities. This role focuses on quality compliance and customer satisfaction, driving initiatives that enhance operational efficiency and stakeholder communication.

What you'll do

• Ensure Timely Resolution And Quality Compliance Of Escalated Tickets In Vulnerability Management, Adhering To Agreed Slas And Industry Standards
• Mentor Team Members And Administrators, Developing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To Enhance Team Performance And…
• Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols While Participating In Capacity Planning Activities To Optimize Resource…
• Foster Positive Customer Relationships By Actively Participating In Meetings To Address Issues And Gather Feedback For Continuous Improvement In Service Delivery
• Conduct Thorough Analyses Including Root Cause Analysis And Trend Analysis

What you need

• Vulnerability assessment
• Compliance
• SOP writing
• Root cause analysis
• Any graduate

Good to have

• CISSP
• CISM