SME - Kubernetes, Terraform

About the role

As a Subject Matter Expert in Support & Operations, you will play a critical role in ensuring timely resolution of escalated incidents while adhering to quality standards. Your expertise in Kubernetes and Terraform will guide the team in optimizing operations, enhancing customer satisfaction, and maintaining effective communication across business units.

What you'll do

• Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents Using Kubernetes And Terraform, Adhering To Agreed Slas
• Mentor Team Members And Administrators In Best Practices For Kubernetes And Terraform, Prepare Standard Operating Procedures (Sops)
• Validate Change Order Implementation Plans And Ensure Human Error Compliance While Participating In Capacity Planning Activities Using Aws Cloud Formation And Eks
• Actively Participate In Customer Meetings To Understand Issues Faced, Ensuring Positive Customer Feedback And Satisfaction Through Effective Communication And…
• Validate Root Cause And Trend Analyses Using Aws Paas Tools And Present Reports To Key Business Stakeholders To Facilitate Performance Improvements In Operations

What you need

• Kubernetes
• Terraform
• AWS
• Linux
• SOP writing
• Any graduate