SME - Mainframe SysOps & Batch Scheduling Tools

About the role

The Subject Matter Expert (Support & Ops) plays a crucial role in ensuring the timely resolution of escalations and incidents within the Support & Operations domain. This position emphasizes quality compliance with service level agreements (SLAs) while fostering positive customer relationships through effective communication and analysis.

What you'll do

• Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents In Production Control And Scheduling
• Mentor Team Members And Administrators By Conducting Training Sessions And Developing Standard Operating Procedures (Sops) To Enhance Team Capabilities And Operational…
• Validate Change Order Implementation Plans And Human Error Compliance In Sysops
• Facilitate Positive Customer Feedback And Satisfaction By Engaging In Customer Meetings, Utilizing Effective Communication To Identify And Resolve Issues Promptly
• Validate Analyses Such As Root Cause Analysis And Trend Analysis, Generating Comprehensive Reports To Inform Key Business Stakeholders And Drive Performance Improvements…

What you need

• Mainframe
• SOP writing
• Root cause analysis
• Any graduate

Good to have

• ITIL