SME - Microsoft 365 Administration

About the role

Lead the engineering, administration, and continuous improvement of Microsoft Teams and Real-Time Communication (RTC) platforms across the enterprise. Design, implement, and support Teams collaboration services, meeting experiences, voice, video, and integrated communication solutions. Provide technical leadership for Teams ecosystem tools including Kollective, ThousandEyes, and Slido to enhance performance, observability, and user experience.

What you'll do

• Administer and maintain Microsoft Teams, collaboration platforms, and RTC technologies to ensure stable and secure operations
• Design, engineer, and implement enhancements across Teams infrastructure, conferencing, voice, collaboration, and integrated communication services
• Kollective, ThousandEyes, and Slido services, ensuring seamless integration and performance visibility
• Lead complex troubleshooting activities, root cause analysis, major incident resolution, and permanent fix implementation
• Plan and execute platform upgrades, releases, migrations, and change activities following enterprise governance processes

What you need

• Office 365
• Azure
• CCNP
• Communication
• Root cause analysis
• Any graduate

Good to have

• ITIL