SME - Microsoft Azure - IaaS, Azure Kubernetes Service

About the role

The Subject Matter Expert (Support & Ops) plays a critical role in the Support & Operations team, ensuring timely resolution of escalations and incidents while adhering to quality standards. This position is essential for maintaining customer satisfaction through effective communication, analysis, and mentoring while leveraging expertise in IaaS and Infrastructure as Code (IaC) technologies.

What you'll do

• Ensure Timely Resolution And Quality Compliance Of Escalated Incidents By Leveraging Iaas Azure And Iac/Terraform Technologies, Adhering Strictly To Agreed Slas
• Mentor Team Members And Administrators In Azure Kubernetes Best Practices, Prepare Standard Operating Procedures (Sops)
• Validate Change Order Implementation Plans And Ensure Human Error Compliance While Participating In Capacity Planning Activities To Optimize Resource Utilization In…
• Conduct Thorough Analyses, Including Root Cause Analysis And Trend Analysis

What you need

• Kubernetes
• Azure
• Terraform
• SOP writing
• Root cause analysis
• Any graduate