SME - Microsoft Intune

About the role

As a Subject Matter Expert in Support & Operations, you will play a critical role in ensuring the timely resolution of escalated incidents while adhering to quality standards and SLA agreements. Your expertise in SCCM/SMS and related technologies will be instrumental in enhancing operational efficiency, driving customer satisfaction, and fostering effective communication within the organization.

What you'll do

• Ensure Timely Resolution And Compliance Of Escalated Tickets By Utilizing Sccm/Sms For Incident Management, Aligning With Agreed Slas To Maintain Service Quality
• Mentor Team Members And Administrators While Documenting Best Practices And Creating Sops
• Validate Change Order Implementation Plans And Oversee Human Error Compliance, Applying

What you need

• Intune
• SOP writing
• Any graduate

Good to have

• ITIL