SME - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

About the role

As a Subject Matter Expert in Support & Operations, you will play a critical role in ensuring timely resolution of escalations and incidents, while adhering to service level agreements (SLAs) and quality standards. Your expertise in Microsoft VDI Solutions and related technologies will drive customer satisfaction and operational efficiency, making you a key contributor to our team’s success.

What you'll do

• Ensure Timely Resolution And Quality Compliance Of Escalated Incidents Within The Microsoft Vdi Solution Environment, Adhering To Agreed Slas And Quality Standards
• Mentor Team Members And Administrators By Sharing Knowledge Of Microsoft Vdi Solutions, Maintaining Effective Documentation
• Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols
• Facilitate Positive Customer Feedback By Engaging In Customer Meetings, Understanding Issues Related To Touch Services And Video/Telepresence
• Conduct Root Cause And Trend Analyses Related To Incidents And Performance Metrics

What you need

• Windows
• SOP writing
• Communication
• Any graduate

Good to have

• ITIL
• Azure