SME - MS System Center Configuration Manager (SCCM)

About the role

This IT Service Assurance Analyst role is an operations role within Shell Enterprise Technology Connectivity SOM. This role will work closely with Connectivity Support Teams, Projects, Suppliers, and other functions to ensure Configuration Management Database (CMDB) change requests are correctly prepared with accurate and complete data prior to submission to Shell IT Configuration Quality Assurance Team (CQAT).

What you'll do

• Act as the front desk for all configuration change requests and initial CMDB queries within the scope of IT Connectivity services
• Create all configuration change requests in line with a pre-defined set of criteria
• Create incidents to Shell IT Configuration Team as required following Shell IT Configuration process
• Catch and despatch CMDB queries to Shell IT Connectivity Config Manager / ITIL Analyst
• Work and facilitate conversations with all requestors (Project Managers, Support Team, Suppliers, etc) to ensure smooth device onboarding into CMDB

What you need

• 5–8 yrs of experience
• ITIL
• ServiceNow
• Communication
• Test automation
• Any graduate