SME - MS Windows,Endpoint Management,Hyper-V,MS Cluster Server

About the role

The Subject Matter Expert (Support & Ops) plays a crucial role in ensuring the timely resolution of escalations and incidents while adhering to service level agreements and quality standards. This position is pivotal in driving customer satisfaction through effective analysis, mentoring, and communication with key business stakeholders.

What you'll do

• Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents Through In-Depth Analysis Of Microsoft Hyper-V, Scvmm, And Sccm Configurations
• Mentor Team Members And Administrators In Best Practices For Microsoft Hyper-V And Sccm Operations
• Validate Change Order Implementation Plans And Assess Human Error Compliance, Actively Participating In Capacity Planning Activities To Optimize Resource Allocation
• Engage In Customer Meetings To Actively Address And Resolve Issues, Ensuring Positive Feedback And High Satisfaction Levels Through Effective Communication And…
• Conduct Thorough Analyses, Including Root Cause Analysis And Trend Analysis

What you need

• Windows
• SOP writing
• Root cause analysis
• Communication
• Any graduate

Good to have

• ITIL
• Azure