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SME - Network LAN/WAN

HCLTech·Bengaluru

Pay not stated8–14 yrsFull-time
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About the role

The CX Managed Services team provides second/third level technical support for solutions and cloud-e

What you'll do

  • Understand and meet customer agreements (SLO/SLA/commitments) \\r\
  • Follow and participate in the improvement of established team processes \\r\
  • Identify and enforce to cost reduction measures \\r\
  • Accountable for following established team processes \\r\
  • Understand ITIL framework (Event, Incident, Change & Problem Management) \\r\

What you need

  • 8–14 yrs of experience
  • ITIL
  • Root cause analysis
  • Any graduate

Good to have

  • CCNA
  • CCNP

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