SME - Process Management, ServiceNow

About the role

High level, this is a release communication role, and the key requirement is that we\\\'re looking for someone who can reliably work Wednesday through Sunday. Ideally, every weekend, but 3 out of 4 weekends per month would also work if full weekend coverage is not possible.\\r\ An offshore teammate would be an ideal fit, as we find it most challenging to staff our overnight shifts (9:00 PM - 3:00 AM EST or 3:00 AM - 9:00 AM EST).

What you'll do

• High level, this is a release communication role, and the key requirement is that we\\\'re looking for someone who can reliably work Wednesday through Sunday
• Ideally, every weekend, but 3 out of 4 weekends per month would also work if full weekend coverage is not possible.\\r\
• An offshore teammate would be an ideal fit, as we find it most challenging to staff our overnight shifts (9:00 PM - 3:00 AM EST or 3:00 AM - 9:00 AM EST)
• However, we do have approval to hire someone onshore if we find the right fit.\\r\
• During weekends, the responsibilities of the role are fairly straightforward: interacting with the SRE Surveillance Team and application change implementation teams to…

What you need

• ServiceNow
• Process management
• Any graduate