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SME - Program & Project Management

HCLTech·Bengaluru

Pay not stated10–15 yrsFull-time
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About the role

The Value Stream Manager (VSM) is responsible for end-to-end ownership of application service reliability, performance, and lifecycle management across the assigned value stream. The role governs and drives Site Reliability Engineering (SRE) practices spanning:

What you'll do

  • Value Stream Ownership & Governance
  • Own end-to-end service delivery across the value stream (Run, Change, Improve)
  • Ensure alignment of IT services with business KPIs and digital product objectives
  • Define and govern SLOs, SLIs, SLAs, and Error Budgets
  • Lead Service Reviews, Operational Governance Boards, and Executive reporting

What you need

  • 10–15 yrs of experience
  • Project management
  • Stakeholder management
  • CI/CD
  • Splunk
  • ITIL
  • SAP
  • B.Tech or B.E. or B.Sc or BCA

Good to have

  • AWS
  • Azure
  • Bug tracking
  • Root cause analysis
  • Preventive maintenance
  • Dashboarding

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