SME - SailPoint IdentityNow, Java, SailPoint FAM

About the role

The Subject Matter Expert (Support & Ops) plays a crucial role in ensuring the timely resolution of escalated incidents and the maintenance of high-quality service levels within the organization. This position is instrumental in enhancing customer satisfaction through effective communication, mentoring, and the implementation of best practices in SAILPOINT IDENTITYNOW and SAILPOINT FAM.

What you'll do

• Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents By Leveraging Sailpoint Identitynow And Sailpoint Fam Solutions
• Mentor Administrators And Team Members While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To Promote Knowledge Sharing And…
• Validate Change Order Implementation Plans And Ensure Human Error Compliance
• Drive Positive Customer Feedback And Satisfaction By Participating In Customer Meetings, Actively Addressing Issues
• Validate Analyses Such As Root Cause Analysis And Trend Analysis, Preparing Detailed Reports To Present Findings And Facilitate Performance Improvements To Key Business…

What you need

• IAM
• Java
• Compliance
• SOP writing
• Root cause analysis
• Any graduate

Good to have

• ITIL