SME - Sailpoint IIQ, Java, SailPoint FAM

About the role

The Subject Matter Expert (Support & Ops) plays a critical role in ensuring timely and quality resolution of escalated incidents in accordance with Service Level Agreements (SLA). This position is vital for maintaining high customer satisfaction through effective communication, documentation, and analysis.

What you'll do

• Ensure Prompt Resolution And Quality Compliance Of Escalated Tickets And Incidents By Utilizing Sailpoint Iiq And Java Development Expertise, Adhering To Sla Requirements
• Mentor Administrators And Team Members, Prepare Standard Operating Procedures (Sops)
• Validate Change Order Implementation Plans And Ensure Human Error Compliance, Contributing To Effective Capacity Planning Initiatives
• Foster Positive Customer Relationships By Actively Participating In Meetings To Understand Issues And Provide Solutions, Enhancing Overall Customer Satisfaction
• Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis

What you need

• Java
• IAM
• SOP writing
• Root cause analysis
• Any graduate