SME - SAP Basis

HCLTech·Bengaluru

Pay not statedJunior levelFull-time

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About the role

The L1 Diagnostics and Remediation (mixture of expertise) Engineer (Green Cap) performs rapid diagnostics and remediation to resolve incidents at the L1 level, supporting Cloud Operations and Financial Excellence. This role drives >50% auto-remediation by Q2 2026 using AI and runbook automation.Key

What you'll do

Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents In Sap Basis And Hana Environments, Adhering To Agreed Slas And Quality Norms
Conduct Value Addition Activities, Including Mentoring Team Members, Preparing Standard Operating Procedures
Validate Change Order Implementation Plans And Human Error Compliance, While Actively Participating In Capacity Planning For Sap Systems To Optimize Performance
Foster Positive Customer Feedback And Satisfaction By Engaging In Regular Customer Meetings To Identify And Address Any Operational Issues
Validate And Present Analyses Such As Root Cause Analysis And Trend Analysis To Key Business Stakeholders