SME - SAP Basis

About the role

The Subject Matter Expert (Support & Ops) plays a crucial role in ensuring the timely resolution of escalations and incidents within the SAP BASIS and HANA environments. This position is pivotal in maintaining high-quality standards in operations, driving customer satisfaction, and enabling effective communication between technical teams and business stakeholders.

What you'll do

• Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents In Sap Basis And Hana Environments, Adhering To Agreed Slas And Quality Norms
• Conduct Value Addition Activities, Including Mentoring Team Members, Preparing Standard Operating Procedures
• Validate Change Order Implementation Plans And Human Error Compliance, While Actively Participating In Capacity Planning For Sap Systems To Optimize Performance
• Foster Positive Customer Feedback And Satisfaction By Engaging In Regular Customer Meetings To Identify And Address Any Operational Issues
• Validate And Present Analyses Such As Root Cause Analysis And Trend Analysis To Key Business Stakeholders

What you need

• SAP Basis
• SAP HANA
• SAP
• ITIL
• SOP writing
• Root cause analysis
• Any graduate