SME - SAP Security

About the role

The Subject Matter Expert (Support & Ops) for SAP Security & GRC is pivotal in ensuring the timely resolution of escalated incidents while adhering to quality standards and service level agreements (SLAs). This role emphasizes fostering positive customer experiences through effective communication, mentoring, and strategic analysis, ultimately contributing to the overall success of support operations.

What you'll do

• Ensure The On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents By Analyzing Issues Within Sap Security & Grc Frameworks
• Mentor Administrators And Team Members While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To Enhance Operational Efficiency…
• Validate Change Order Implementation Plans And Human Error Compliance By Applying Best Practices In Sap Security & Grc
• Facilitate Positive Customer Feedback By Engaging In Customer Meetings To Understand And Address Issues Related To Sap Security & Grc, Ensuring Satisfaction And Trust
• Conduct Thorough Analyses, Including Root Cause Analysis And Trend Analysis

What you need

• SAP
• SOP writing
• Root cause analysis
• Any graduate