SME - Security Analysis, SIEM

About the role

The Subject Matter Expert in Support & Operations plays a pivotal role in ensuring the timely resolution of escalated incidents while maintaining the highest quality standards. This position is essential for analyzing security events and implementing technical solutions, fostering positive customer satisfaction, and enhancing overall operational efficiency.

What you'll do

• Analyze Escalated Security Incidents By Implementing Siem And Soar Tools To Ensure On-Time Resolution And Compliance With Sla And Quality Standards
• Mentor Team Members And Administrators By Sharing Expertise In Security Event Analysis, Creating Sops
• Validate And Review Change Order Implementation Plans And Compliance With Human Error Protocols, Contributing To Capacity Planning And Operational Readiness
• Engage With Customers During Meetings To Understand Their Challenges And Ensure Positive Feedback By Addressing Their Concerns Proactively
• Conduct Thorough Analyses, Including Root Cause Analysis And Trend Analysis

What you need

• SIEM
• Compliance
• SOP writing
• Root cause analysis
• Any graduate

Good to have

• CISSP