SME - ServiceNow, IT Service Management

About the role

: Job Summary The Data Analytics & Business Intelligence Specialist will play a key role in transforming organizational data into actionable business insights. The role is responsible for designing, developing, and managing enterprise reporting solutions, interactive dashboards, executive scorecards, and analytics platforms that enable informed decision-making across all levels of the organization.

What you'll do

• Develop forecasting models and predictive reporting capabilities
• Support AI-driven analytics and automation initiatives
• Build prototypes, analytical models, and algorithms for business optimization
• Leverage Python and SQL for advanced data analysis and automation
• Drive continuous improvement through reporting automation, data intelligence, and process optimization

What you need

• 5–8 yrs of experience
• ServiceNow
• SQL
• Python
• Power BI
• MIS reporting
• Azure
• B.Tech or B.E. or B.Sc or BCA

Good to have

• ETL
• Data structures
• DAX
• Power Query
• Data modelling
• Azure Data Factory