SME - ServiceNow, IT Service Management

About the role

: The Platform Analyst supports Platform Services by applying strong technical knowledge across one or more enterprise technologies that enable business capabilities and critical business processes.

What you'll do

• Provide day-to-day administration, monitoring, maintenance, configuration, and support for assigned enterprise platforms and related services
• Analyze business and operational requirements and translate them into clear functional specifications, technical requirements, user stories, or configuration changes
• Investigate incidents, service requests, recurring issues, performance degradation, and integration failures
• Perform root-cause analysis and implement preventive or corrective actions to improve platform availability, reliability, performance, and user experience
• Support platform enhancements, upgrades, patches, releases, migrations, and lifecycle activities, including impact assessment, implementation planning

What you need

• ServiceNow
• Bug tracking
• Root cause analysis
• Regression testing
• SOP writing
• Any graduate

Good to have

• Agile
• JIRA
• Confluence