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SME - ServiceNow, IT Service Management

HCLTech·Noida

Pay not stated8–14 yrsFull-time
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About the role

The ServiceNow Employee Works L3 SME will act as the technical and functional lead for Employee Experience modules, including HRSD and Workplace Service Delivery (WSD). The role is responsible for solution design, complex issue resolution, enhancements, integrations, governance, and platform optimization.

What you'll do

  • Own technical design and architecture of Employee Works solutions
  • Provide L3 support for critical incidents and complex issues
  • Lead enhancements, configuration changes, and new feature deployments
  • Review integrations with Workday and other enterprise applications
  • Ensure platform performance, security, and compliance

What you need

  • 8–14 yrs of experience
  • ServiceNow
  • Workday
  • ACLS
  • Any graduate

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