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SME - ServiceNow,JavaScript

HCLTech·Noida

Pay not statedJunior levelFull-time
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About the role

As a Subject Matter Expert in Tools and Automation, you will play a crucial role in ensuring the timely resolution of escalated incidents while maintaining high-quality standards in compliance with Service Level Agreements (SLAs). Your expertise will contribute to enhancing customer satisfaction and operational efficiency through effective analysis, mentoring, and stakeholder engagement.

What you'll do

  • Ensure Timely Resolution And Quality Compliance Of Escalated Incidents By Utilizing Snow Admin And Javascript, Adhering To Agreed Slas To Maintain Operational Efficiency
  • Mentor Team Members And Administrators While Developing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation
  • Validate Change Order Implementation Plans And Assess Human Error Compliance, Leveraging Analytical

What you need

  • JavaScript
  • ServiceNow
  • Angular
  • SOP writing
  • Any graduate

Good to have

  • ITIL

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