SME - Terraform,Python,Google Cloud Build,Ansible

About the role

As a Subject Matter Expert in Support & Operations, you will play a vital role in ensuring the timely resolution of escalated incidents while adhering to quality standards and service level agreements (SLAs). Your expertise in Terraform and Python will empower you to analyze complex issues, mentor team members, and maintain effective communication with stakeholders, ultimately aiming for high customer satisfaction and operational excellence.

What you'll do

• Utilize Terraform And Python To Automate Incident Resolution Processes, Ensuring On-Time Delivery While Adhering To Quality Compliance And Sla Requirements
• Mentor Team Members And Administrators By Providing Guidance On Best Practices In Support Operations, Preparing Standard Operating Procedures (Sops)
• Collaborate With Cross-Functional Teams To Validate Change Order Implementation Plans
• Engage With Customers Through Meetings To Gather Feedback And Understand Issues, Ensuring A Positive Customer Experience And Satisfaction With Support Services
• Conduct Root Cause Analysis And Trend Analysis Using Python Scripts And Data Analysis Techniques

What you need

• Terraform
• Python
• Ansible
• GCP
• Git
• SOP writing
• Any graduate

Good to have

• Root cause analysis