SME - Terraform, Python, JenKins

About the role

The Subject Matter Expert (SME) in Tools & Automation will play a critical role in enhancing operational efficiency by resolving escalations and incidents in a timely manner. This position involves leveraging expertise in Terraforms and PowerShell to ensure quality compliance with service level agreements (SLAs) while fostering positive customer relationships.

What you'll do

• Resolve Escalated Incidents By Applying Expertise In Terraforms And Powershell To Ensure Compliance With Slas And Maintain High-Quality Standards
• Mentor Team Members And Administrators While Preparing Standard Operating Procedures (Sops) And Maintaining Effective Documentation To Facilitate Knowledge Sharing
• Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols While Actively Participating In Capacity Planning Initiatives
• Engage In Customer Meetings To Gather Insights On Issues Faced, Ensuring Positive Feedback And High Levels Of Customer Satisfaction
• Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis

What you need

• Terraform
• Python
• Jenkins
• PowerShell
• SOP writing
• Root cause analysis
• Any graduate

Good to have

• AWS
• ITIL