SME - Veeam

About the role

As a Veeam Subject Matter Expert in the Support & Operations domain, you will play a critical role in ensuring the timely resolution of escalated incidents while maintaining high-quality standards. Your expertise in Veeam technology will enhance customer satisfaction and operational efficiency, making you a key contributor to our organization's success.

What you'll do

• Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents By Leveraging Veeam Tools To Analyze Issues And Implement Effective Solutions In…
• Mentor Administrators And Team Members In Veeam Best Practices, Prepare Standard Operating Procedures (Sops)
• Validate Change Order Implementation Plans And Verify Human Error Compliance While Actively Participating In Capacity Planning To Optimize Resource Utilization Within…
• Foster Positive Customer Relationships By Actively Participating In Meetings, Gathering Insights On Challenges, And Providing Solutions To Ensure Customer Satisfaction
• Conduct Thorough Validation Of Analyses, Such As Root Cause Analysis And Trend Analysis

What you need

• SOP writing
• Root cause analysis
• Communication
• Any graduate

Good to have

• ITIL