SME - Vmware vSphere & vCenter,VMware vSAN

About the role

Support Specialist – Horizon VDI Position Summary We are seeking a dedicated and customer-focused Support Specialist to join our team. This individual will serve as the primary technical resource for supporting and maintaining the VMware Horizon VDI platform across all levels of the support model (Level 1 to Level 3).

What you'll do

• Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents
• Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration
• Validate and troubleshoot application functionality within VDI sessions in partnership with application owners
• Create and manage desktop pools in Horizon Administrator/Console, including both persistent and nonpersistent configurations
• Perform root cause analysis for recurring issues and implement permanent fixes

What you need

• 2–5 yrs of experience
• VMware
• Active Directory
• ITIL
• Networking
• Troubleshooting
• Windows
• B.Tech or B.E. or B.Sc or BCA

Good to have

• PowerShell
• DLP
• JIRA
• Root cause analysis
• SOP writing