SME - Vmware vSphere & vCenter,VMware vSAN

About the role

As a Subject Matter Expert in Support and Operations, you will play a crucial role in ensuring the timely resolution of escalations and incidents, adhering to SLA and quality standards. Your expertise in VMware technologies will drive customer satisfaction and operational excellence while fostering effective communication among stakeholders.

What you'll do

• Analyze And Resolve Escalated Incidents Utilizing Vmware Vsphere And Vcenter To Ensure Compliance With Slas And Maintain High-Quality Standards
• Mentor Team Members And Administrators In Vmware Vsan Best Practices, While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To…
• Validate Change Order Implementation Plans And Ensure Human Error Compliance, Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation
• Engage In Customer Meetings To Gather Feedback And Understand Issues, Ensuring Positive Customer Experiences And Satisfaction Through Effective Resolution Strategies
• Conduct Thorough Analyses, Including Root Cause And Trend Analysis, And Generate Reports To Present Performance Insights And Recommendations To Key Business Stakeholders

What you need

• VMware
• SOP writing
• Any graduate

Good to have

• ITIL