SME - Wireless Networking

About the role

The Subject Matter Expert (Support & Ops) plays a critical role in ensuring swift and effective resolution of escalations and incidents within the Support & Operations area. This position emphasizes adherence to Service Level Agreements (SLAs) and quality standards, fostering positive customer satisfaction through proactive communication and expert guidance in SDWAN and Wireless WLAN technologies.

What you'll do

• Ensure Timely Resolution And Compliance With Quality Standards For Escalated Tickets And Incidents Related To Sdwan And Wireless Wlan Technologies
• Mentor Team Members And Administrators, Prepare Standard Operating Procedures (Sops)
• Validate Change Order Implementation Plans And Ensure Compliance With Human Error Guidelines While Participating In Capacity Planning For Network Resources
• Actively Engage In Customer Meetings To Address Issues, Gather Feedback, And Ensure Customer Satisfaction With Sdwan And Wireless Wlan Services
• Validate And Analyze Root Cause And Trend Analysis Reports To Facilitate Performance Improvements And Present Findings To Key Business Stakeholders

What you need

• Networking
• SOP writing
• Any graduate

Good to have

• CCNP