SMSTR114 - Global Head of Professional Services

About the role

This is a senior, commercially accountable position that will define how Professional Services operates across Smartstream’s Smart Reconciliations product suite — comprising Smart Reconciliations Premium, Smart Reconciliations Corona, and AIR.

What you'll do

• Strategic Leadership & Transformation
• Lead a programme of transformational change across the function, with AI-driven automation and tooling at its core
• Build a culture of continuous improvement, data-driven decision-making, and customer-centricity across all regions
• Act as a senior management sponsor for key strategic customer engagements and escalations
• Own and deliver bookings, revenue, and gross margin targets for the Professional Services practice globally

What you need

• Reconciliation
• Negotiation
• Cross-selling
• Reporting
• Sales
• Talent management
• MBA

Good to have

• Capital markets
• Roadmapping
• Go-to-market