Software Development Engineer III, Associate Experience, Amazon Customer Service

About the role

The Associate Experience team develops products to support Amazon's Customer Service Associates (CSAs) in delivering seamless customer service.

What you'll do

• Lead the design, architecture, and delivery of comprehensive customer engagement services and solutions that anticipate and resolve customer questions at global scale
• Define technical strategy and drive cross-functional alignment to evolve our technology platform, owning systems that power the ultimate customer service experience
• Set engineering best practices, raise the technical bar across the team, and mentor engineers at all levels
• Lead the design, architecture, and delivery of software services and tools that solve complex, ambiguous business and operational problems, with a focus on simplicity
• Make high-judgment technical decisions on system design, technology selection, and problem-solving approaches with minimal guidance

What you need

• 5–9 yrs of experience
• Customer service
• System design
• Agile
• B.Sc or B.Tech or B.E. or BCA