Software Engineer – Automation & ServiceNow

About the role

We have an exciting opportunity to join our Business Technology team. As we move toward an AI-driven delivery model, you will design and build end-to-end workflows that orchestrate ServiceNow, cloud platforms, enterprise systems, and AI agents into autonomous flows that resolve requests from intake through completion.

What you'll do

• Orchestrate cross-platform workflows connecting ServiceNow, cloud services, identity systems
• Build AI-powered request resolution and autonomous operations (intent detection, diagnosis, and resolution), driving deflection before tickets are created
• Integrate AI agents into workflows using MCP, tools, and orchestration patterns to pull context, take action, and escalate appropriately
• Re-engineer processes before automating—eliminating unnecessary steps and designing improved workflows
• Own automation economics and value realization, including measuring cost and cycle time, modeling improvements, and tracking business impact

What you need

• 2–4 yrs of experience
• ServiceNow
• Python
• System design
• Data structures
• REST APIs
• Java
• B.Tech or B.E. or B.Sc or BCA

Good to have

• C#
• PowerShell
• Test automation