Software Engineer

bswift India·Bengaluru

Pay not stated3–5 yrsFull-time

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About the role

We are looking for a motivated Software Engineer to support and help build the technology that powers bswift’s contact center operations. In this role, you will work across telephony and IVR scripting, digital chat, API integrations, Salesforce integrations, and bswift applications, including the CSR portal, to help ensure reliable and seamless client service operations.

What you'll do

IVR & Digital Chat Script Development
Develop and maintain client-specific IVR and Digital Chat scripts on the NICE platform or an equivalent telephony platform
Write, maintain, and troubleshoot script-level API integrations using JSON payloads and RESTful APIs
Provide Open Enrollment (OE) support by coordinating IVR and chat script updates and ensuring the appropriate scripts are enabled according to OE timelines
Application Development & Support

What you need

3–5 yrs of experience
REST APIs
SQL
Git
JavaScript
Salesforce
PostgreSQL
B.Tech or B.E. or B.Sc or BCA

Good to have

DynamoDB
NoSQL
React
SQL Server

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