Software Engineer - Customer support

About the role

You'll be a product expert who partners with customers to diagnose issues, set clear expectations on resolution, and ship the application or platform changes needed to fix them.

What you'll do

• Become an expert in the C3 AI platform, C3 AI Tools, and C3 AI applications to enable and assist C3 AI customers to build their own applications
• Perform debugging, troubleshooting, modifications and unit testing of applications and
• Assess and prioritize customer product change requests and validate in advance of customer
• The Forward Deployed Engineer must be able to research problems thoroughly and clearly characterize customer and partner reported issues
• Contribute to the evolution of the C3 AI customer support organization with industry best practices and tools to support improving customer support experiences

What you need

• 2–5 yrs of experience
• Customer service
• JavaScript
• Python
• Test automation
• Unit testing
• LLMs
• Any graduate

Good to have

• JIRA
• Zendesk