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Software Engineer - Customer Support (Tech.)

Icertis·Pune

Pay not stated4–7 yrsFull-time
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About the role

Software Engineer - Customer Support (Tech.) at Icertis. Understand how the product works and how it is used by customers.

What you'll do

  • Understand how the product works and how it is used by customers
  • Interact with customers on/ off-site to troubleshoot issues, provide workarounds by leveraging your software development skills
  • Understand and fulfill enhancement requests received via customer use-cases
  • Develop knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution
  • Provide technical expertise, guidance, mentorship to team members. Participate in hiring processes

What you need

  • 4–7 yrs of experience
  • Customer service
  • SQL
  • JavaScript
  • C#
  • .NET
  • CRM
  • Any graduate

Good to have

  • Azure

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