Software Engineer

About the role

As a Software Engineer, you will investigate issues affecting deployed healthcare products, determine root causes, and drive lasting technical resolutions. You will apply your knowledge of healthcare standards, product workflows, and software troubleshooting to help customers and regional teams restore service and prevent recurring issues.

What you'll do

• Own install-base investigations from initial triage through root-cause analysis, resolution, and follow-up
• Troubleshoot product, software, integration, and deployment issues using logs, metrics, diagnostic tools, and customer-provided evidence
• Apply knowledge of healthcare interoperability standards and workflows, including DICOM, PACS, HL7, and IHE
• Collaborate with customers, Regional L2/L3 teams, Field Service, Product Management, and Engineering to diagnose and resolve issues
• Identify recurring field issues and recommend code, configuration, or procedural changes to prevent recurrence

What you need

• 5–9 yrs of experience
• SQL
• Java
• Python
• C++
• C#
• AWS
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Root cause analysis
• C
• Bash
• Prometheus
• Grafana