Software Engineer II - Amazon Connect & AWS Contact Center Solutions

About the role

Success in this role is demonstrated through the delivery of comprehensive analytical outputs that withstand technical scrutiny, high-quality requirements that minimize scope creep, and measurable business impact from implemented solutions.

What you'll do

• Work closely with business stakeholders, including sales, marketing, and customer service teams, to gather requirements and understand their needs
• Translate business requirements into functional CCaaS specifications, ensuring solutions align with organizational objectives
• Document user stories, workflows, and process maps to inform Salesforce configurations and enhancements
• Configure and customize CCaaS applications to meet business needs, including creating call flows, workflows, routing rules, reporting and automations
• Work with Salesforce developers when necessary to implement advanced solutions, ensuring proper integration with other systems

What you need

• 4–7 yrs of experience
• AWS
• Salesforce
• Business analysis
• CRM
• IAM
• ETL
• B.Tech or B.E. or B.Sc or BCA or BBA

Good to have

• Agile
• DynamoDB