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Software Engineer II - ServiceNow & ITSM

JDA·Hyderabad

Pay not stated3–6 yrsFull-time
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About the role

The Software Engineer - ServiceNow ITSM is responsible for developing, configuring, and supporting ServiceNow IT Service Management (ITSM) solutions. This role focuses on delivering and maintaining Incident, Problem, Change, Request, Knowledge Management, Service Catalog, and CMDB capabilities while partnering with business and technical teams to enhance service delivery and operational efficiency.

What you'll do

  • Configure, develop, and support ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB
  • Develop workflows, Flow Designer automations, business rules, client scripts, UI policies, and Script Includes
  • Support Service Catalog and Employee Center enhancements
  • Troubleshoot platform issues and provide application support
  • Participate in platform upgrades, testing, deployments, and release activities

What you need

  • 3–6 yrs of experience
  • ServiceNow
  • JavaScript
  • Any graduate

Good to have

  • ITIL
  • Agile

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