Software Engineer – ServiceNow AI (ITRF)

About the role

Welcome to ZEISS - a company that combines innovation and responsibility! You will contribute to ZEISS digital transformation by bringing people, processes, and data together on one reliable and easy-to-use enterprise platform. The ServiceNow teams operate and develop Enterprise Service Management and custom applications used globally.

What you'll do

• Contribute to ZEISS digital transformation by bringing people, processes, and data together on one reliable and easy-to-use enterprise platform
• Help build the next generation of intelligent IT Request Fulfillment at global scale
• Translate business requirements into smart, scalable technical solutions
• Use AI-assisted development to increase delivery efficiency, improve code and documentation quality, strengthen testing, and reduce unnecessary customization
• Review AI-generated output critically for correctness, security, maintainability and hallucinations before it is used in production

What you need

• 3–6 yrs of experience
• ServiceNow
• JavaScript
• Prompt engineering
• Agile
• Prototyping
• REST APIs
• B.Tech or B.E. or B.Sc or BCA

Good to have

• ITIL
• LLMs