Software Engineering Manager - HIH - Evernorth

About the role

The Manager role requires a proven ability to navigate, influence and deliver results by working with multiple teams implementing end to end solutions. Specifically, this role will support Clearance, Intake and all exception handling plus leveraging technology with Business Process Modeling software.

What you'll do

• Takes responsibility for resolving escalations and reporting back to operations leadership as needed
• Participation in cross-departmental IT initiatives
• Own end-to-end Production Support Operations (PSO) including incident management, problem management, change management, service restoration, operational governance
• Lead and manage multi-vendor, onshore, offshore, and cross-functional engineering teams ensuring delivery excellence and operational stability
• Establish and track operational KPIs including SLA, SLO, MTTR, service availability, backlog reduction, and customer satisfaction metrics

What you need

• REST APIs
• Java
• AWS
• Microservices
• Spring Boot
• LLMs
• Any graduate

Good to have

• SQL
• Kubernetes
• Machine learning
• React
• Root cause analysis