Software Implementation & Support Specialist

About the role

We are looking for a detail-oriented Software Implementation & Support Specialist to support the rollout and ongoing development of a financial technology solution for restaurant employees and operators. You will lead the implementation of new merchant accounts, ensuring configurations are accurate and integrations function smoothly before launch.

What you'll do

• Coordinate end-to-end product implementations while ensuring merchants receive accurate configurations, effective training
• Lead the setup and configuration of new merchant accounts, coordinating with internal teams and external partners to ensure smooth implementations
• Perform quality assurance checks, including tip-flow validation and pre-launch testing, to confirm account readiness
• Train merchants and internal teams on product functionality, system behavior, reporting logic, and key operational workflows
• Monitor new merchant launches during their first few weeks, working with labor management specialists to verify initial payroll setup and reconciliation

What you need

• 4–7 yrs of experience
• POS
• Customer success
• Reconciliation
• Diploma

What you get

• ₹8.6 L–₹11.4 L a year