Software Licensing Specialist

About the role

We are seeking a detail-oriented and analytical Software Licensing Specialist to support our global Sales and Delivery teams with software licensing, renewals, sales operations, customer coordination, and data management. This role is ideal for professionals with 2+ years of experience looking to grow their career in the SaaS industry while gaining exposure to enterprise systems, global operations, and software licensing best practices.

What you'll do

• Manage the end-to-end software licensing and maintenance renewal lifecycle, ensuring timely, accurate, and customer-focused execution
• Prepare and maintain software licensing quotes for new licenses, renewals, upgrades, and cross-grades using Salesforce, Jira Service Management, vendor portals
• Research customer contracts, licensing entitlements, renewal history, and software requirements to ensure quote accuracy, licensing compliance, and successful renewals
• Manage and prioritize software licensing requests, renewal opportunities, and purchase orders while meeting service level expectations and business priorities
• Serve as the primary point of contact for software licensing and renewal inquiries, providing exceptional customer support throughout the sales and renewal lifecycle

What you need

• 2–5 yrs of experience
• Salesforce
• Customer success
• CRM
• JIRA
• Accounts receivable
• Cross-selling
• BBA or B.Tech or B.E. or B.Sc or BCA or B.Com

Good to have

• AWS
• Agile
• Channel sales
• Splunk
• ServiceNow