Software Product Support Engineer

About the role

This role combines advanced Tier 3 support with platform, backend, and DevOps expertise to ensure reliable, scalable, and high-performing systems across global customer environments.

What you'll do

• Act as Tier 3 expert for complex software/platform issues, driving end-to-end resolution
• Troubleshoot backend system flows across software, infrastructure, and system layers
• Analyze and reproduce issues, perform root cause analysis, and drive preventive solutions
• Support and operate containerized applications in Linux/Kubernetes environments
• Collaborate with R&D, HW, and DevOps teams on debugging, feature readiness, and system improvements

What you need

• 8–14 years in it support & networking
• Troubleshooting
• Linux
• Kubernetes
• CI/CD
• Terraform
• Docker
• Any graduate

Good to have

• Prometheus
• Grafana
• Elasticsearch
• Helm
• Python
• PowerShell