Software Support Engineer - I

About the role

As an Interactive Applications Support Engineer , you will be part of a global support team responsible for providing high-quality technical and functional support for Esko’s Interactive Applications. This role requires a strong understanding of Esko software solutions and how customers use them in real-world packaging, premedia, and approval workflows.

What you'll do

• Analyze, troubleshoot, and resolve customer-reported issues across software configuration, usage, and integration scenarios
• Guide customers on best practices to optimize their use of Interactive Applications within their specific environments
• Issue Resolution & Ownership
• Take end-to-end ownership of support cases, ensuring timely updates, accurate troubleshooting, and professional customer communication
• Collaborate with Team Leaders and senior engineers to resolve high-impact or recurring issues

What you need

• 1–4 yrs of experience
• Troubleshooting
• Structural design
• Any graduate