Software Support Specialist (L3 Support)

About the role

We are seeking a candidate to provide technical support (SQL Server) to the Operations team i.e. Customer Service, with regards to any issues being faced by the Users/Clients related to our web application (HRMS) Candidates with experience only on MySQL , PL SQL , Postgres SQL shall not apply.

What you'll do

• Act as Frontline support team to resolve issues (Bug Fixing) in first instance
• If the issue requires intervention of the S/W Development team, they will assign the issue to them along with case details
• The candidates will be required to work permanently in US Shift timings along with the Ops team in 5 PM to 5 AM window for 9 hours
• Candidates will be required to sign a Service Agreement for 2 years

What you need

• 4–8 yrs of experience
• SQL
• PostgreSQL
• SQL Server
• HRMS
• Any graduate