Software Support Specialist

About the role

As a Software Support Specialist at Square 9, you will be an integral part of our dedicated support team, providing Level 2 and 3 assistance for customers and resellers deploying innovative document and content management solutions. This entry-level role demands strong communication skills, technical aptitude, and a passion for problem-solving as you troubleshoot software issues and liaise with internal teams.

What you'll do

• Provide customer support for deployment and usage-related software issues
• Resolve and troubleshoot software problems using custom internal ticketing tools
• Collaborate with development and QA teams on issue resolution
• Author and maintain knowledge base articles on common service issues
• Manage multiple support projects with attention to detail

What you need

• Open to freshers
• .NET
• Ticketing tools
• Diploma

Good to have

• SQL Server