Solution Architect, Customer Experience

About the role

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What you'll do

• Lead solution architecture for major initiatives, platforms, applications, integrations and data flows, translating business and technical requirements into scalable
• Define and govern architecture standards and documentation, including solution designs, architecture diagrams, decision records, integration patterns
• Evaluate solution options and guide delivery teams, balancing business value, feasibility, cost, risk, scalability, performance
• Drive technical improvement and modernization, identifying dependencies and risks, promoting reusable patterns and platform capabilities
• Evaluate AI and automation opportunities, including generative AI and AI-enabled solutions, considering business value, data readiness, integration, responsible AI

What you need

• 6–8 yrs of experience
• System design
• LLMs
• Data privacy
• SAP
• Google Analytics
• B.Tech or B.E. or B.Sc or BCA