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Solution Architect

Freshworks·Chennai

Pay not stated10–18 yrsFull-time

Read from the company's own careers page; you apply on their site.

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About the role

Solution Architect (SA) role is a critical internally and externally-facing role within Freshworks Professional Services (FPS) which acts the senior technical SME heavily involved in Sales, Delivery and Expansion phases of the customer lifecycle.

What you'll do

  • During the Delivery phase, FPS SA will be the key resource who translates the high-level solution provided during the sales cycle into detailed design information to…
  • In the Expansion phase, FPS SA will work with the customer to adjust or expand their deployed capabilities by adjusting their implemented solutions to the customer’s…
  • Create architecture diagrams for proposed designs and deliver presentations
  • Advise customers on the data readiness, governance, security, accuracy, adoption
  • Process Optimization: Identify areas for enhancement, proposing efficient solutions to improve operational efficiency

What you need

  • 10–18 yrs of experience
  • REST APIs
  • ERP
  • HRMS
  • Any graduate

Good to have

  • Node.js
  • JavaScript
  • ITIL

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