Solution Architect – Salesforce Field Service & AI (GenAI / LLM)

About the role

We are seeking an experienced Solution Architect with deep expertise in Salesforce (Service Cloud & Field Service Lightning) and strong exposure to AI/GenAI technologies. This role will focus on designing and implementing scalable solutions integrating LLMs, RAG architectures, NLP, and AI workflows into enterprise Field Service environments.

What you'll do

• Design and implement end-to-end Salesforce solutions across Service Cloud and Field Service (FSL)
• Architect Field Service workflows including work orders, scheduling, dispatch, technician enablement, and asset management
• Lead integration of Salesforce with AI/GenAI platforms using LLMs, RAG, NLP, and semantic search
• Build scalable integrations using APIs, middleware (MuleSoft), and event-driven architectures
• Define and implement AI guardrails, governance, and responsible AI practices

What you need

• 12–22 yrs of experience
• LLMs
• Salesforce
• NLP
• AWS
• GCP
• Azure
• Any graduate

Good to have

• CI/CD
• ServiceNow
• Microservices